Privacy Policy

Last updated: 1 July 2026

This Privacy Policy explains how Crondly AI ("we") collects, uses, stores, and protects personal data when you use our services via web and messaging channels.

01 · Data we collect

Account and identity data: name, email address, authentication identifiers, and linked channel identifiers (for example Telegram ID or WhatsApp number).

User content: prompts, messages, files, links, images, and outputs associated with your conversations.

Assistant memory data: information explicitly stored to personalize future interactions.

Technical and usage data: IP address, device/browser metadata, timestamps, message volume, and token/feature usage for reliability, security, and service analytics.

02 · How we use personal data

To provide core functionality, including generating responses, running reminders, reading user-shared resources, and maintaining account state.

To enforce plan limits, prevent abuse and fraud, troubleshoot incidents, and improve product quality.

To communicate service updates, security notices, and policy or feature changes.

We do not sell your personal data.

03 · Legal basis and compliance

Where applicable, we process personal data based on contractual necessity, legitimate interests, legal obligations, and your consent when required.

For users in Indonesia, we align processing practices with applicable regulations, including Law No. 27 of 2022 on Personal Data Protection (UU PDP).

04 · Third-party processors

To deliver the Service, we use third-party processors such as model providers, cloud hosting, database, authentication, analytics, and messaging infrastructure vendors.

These processors act under contractual obligations and may only process data on our documented instructions.

05 · International data transfers

Your data may be processed in jurisdictions different from your country of residence.

Where required, we apply reasonable safeguards to support lawful cross-border data transfers.

06 · Retention and deletion

We retain personal data only as long as necessary for service delivery, security, dispute resolution, and legal compliance.

You may request account deletion and associated data removal through the contact address listed on this page.

07 · Your rights

Subject to applicable law, you may request access, correction, update, export, objection/restriction, and deletion of your personal data.

We may need to verify identity before processing certain requests.

08 · Security

We implement reasonable technical and organizational safeguards to protect personal data from unauthorized access, loss, misuse, or disclosure.

No system is fully secure, and we cannot guarantee absolute security.

09 · Children

The Service is not intended for children under the minimum digital consent age in the relevant jurisdiction.

10 · Policy updates

We may update this Policy from time to time. The latest version and effective date will always be published on this page.

Contact: support@crondly.com